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TERMS OF USE

Master Roam, Inc. Terms of Service


Thanks for using Master Roam Global Pocket WiFi !

These Terms of Service (“T&Cs,”“Agreement,”) cover your use and access to Master roam’s wireless modem hotspots, applications, products, accessories, services, offerings and websites (“Products and Services”or“Equipment”).

The terms 'MASTER ROAM' refers to Master Roam, Inc. and its affiliates. By using the Products and Services, you’re agreeing to be bound by these T&Cs and Master roam’s Privacy Policy, and any links or references to other policies on our website incorporated herein. If you are using the Products and Services for an organization, you're agreeing to these T&Cs on behalf of that organization.

 

BEFORE YOU USE THE PRODUCTS AND SERVICES, PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS SET FORTH HEREUNDER. BY USING THE PRODUCTS AND SERVICES, YOU ARE BOUND BY AND HAVE BECOME A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN PLEASE DO NOT CONTINUE TO USE THE PRODUCTS AND SERVICES. MASTER ROAM RESERVES THE RIGHT TO REFUSE PRODUCTS AND SERVICES TO ANYONE FOR ANY REASON AT ANY TIME.

 

THIS AGREEMENT MAY ONLY BE SUPERSEDED BY A SEPARATE, SIGNED WRITTEN AGREEMENT WITH MASTER ROAM, INC. THAT EXPRESSLY REFERENCES AND SUPERSEDES THIS AGREEMENT (A “SUPERSEDING AGREEMENT”).

 

Terms and conditions as follows:


PURCHASE TERMS:

These Terms of Service (“T&Cs,”“Agreement,”) cover your use and access to Master Roam’s wireless modem hotspots, applications, products, accessories, services, and websites (“Products and Services”or“Equipment”). This is a contract between you and Master Roam, Inc. By using the Products and Services, you're agreeing to be bound by these T&Cs, Master Roam’s Privacy Policy, and any links or references to other policies on our website incorporated herein. If you're using Master Roam’s Products and Services for an organization, you're agreeing to these T&Cs on behalf of that organization.

 

BEFORE YOU USE THE PRODUCTS AND SERVICES, PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS SET FORTH HEREUNDER. BY USING THE PRODUCTS AND SERVICES, YOU ARE BOUND BY AND HAVE BECOME A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN PLEASE DO NOT CONTINUE TO USE THE PRODUCTS AND SERVICES. MASTER ROAM RESERVES THE RIGHT TO REFUSE PRODUCTS AND SERVICES TO ANYONE FOR ANY REASON AT ANY TIME.

 

THIS AGREEMENT MAY ONLY BE SUPERSEDED BY A SEPARATE, SIGNED WRITTEN AGREEMENT WITH MASTER ROAM, INC. THAT EXPRESSLY REFERENCES AND SUPERSEDES THIS AGREEMENT (A “SUPERSEDING AGREEMENT”).

 

If you purchased your Product and Services from a reseller or partner who is authorized by Master Roam to sell such Equipment (“Authorized Partner”), these T&Cs will still apply as the Agreement between Master Roam and you for your applicable use.

 

Section 1:   Products & Services

FAIR USE POLICY: Our goal at Master Roam is to provide high-speed internet access to our entire community of users, anywhere and anytime! To ensure we optimize our data network to provide the best speeds to the greatest number of customers worldwide, we practice an industry standard Fair Use Policy, consistent with most mobile carrier and broadband company policies for mobile data usage. Because our network is a limited resource, customers who take a disproportionately high amount of data may experience reduced network speeds, based on location and service, so that we protect Fair Usage for all. To ensure you have uninterrupted high speed data, we strongly recommend disabling apps and features that consume data in the background, including cloud syncing, large system updates, auto-backups, auto-app updates, and avoid extended use of video streaming, gaming and other online activities that consume large amounts of data.

 

Section 2:   Eligibility to Purchase

While the Products and Services may be used by travelers of any age, Master Roam will only allow purchases from adults who are at least 18 years of age. If you are not 18 years of age, you represent that you are at least the age of majority in your respective state or province of residence; or that you are the age of majority in your state or province of residence and you have given Master Roam your consent to allow your minor dependents to use the Products and Services.

 

Section 3:   Delivery

When you place an order to purchase, Master Roam asks that you inspect all Equipment upon receipt and to verify that it is in good working order and condition. It is your responsibility to ensure that you are available to receive and that you accept the delivery of the Equipment. Master Roam will assume all risk of loss and damage from the delivery of the Equipment from the point of sale to your designated address.

 

Section 4:   Use of Equipment

You agree to use all Equipment in accordance with these T&Cs and provided quick start guide. You further agree that you will NOT do any of the following:

(a) make repairs or modifications, or alter in any way, the Equipment (including but not limited to the swapping of a non-authorized Equipment battery);

(b) remove or alter any certification markers affixed to the Equipment;

(c) share the Equipment with any third party, or allow any such third party to use the Equipment, with the sole exception of a family member, companion, or friend on your trip (up to five devices);

(d) grant any interest in the Equipment to any third party;

(e) use the Equipment for any illegal purpose, including in violation of your jurisdiction (including but not limited to copyright laws).

(f) use the Equipment, Products, Services, or its content: (i) for any unlawful purpose; (ii) to solicit others to perform or participate in any unlawful acts; (iii) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (iv) to infringe upon or violate Master Roam’s intellectual property rights or the intellectual property rights of others; (v) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (vi) to submit false or misleading information; (vii) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related Master Roam website, other websites, or the Internet; (viii) to collect or track the personal information of others; (ix) to spam, phish, pharm, pretext, spider, crawl, or scrape; (x) for any obscene or immoral purpose; or (xi) to interfere with or circumvent the security features of the Services or any related Master Roam website, other websites, or the internet.

(g) use the Equipment to transmit worms or viruses or any code of a destructive nature.

Master Roam reserves the right to terminate your use of the Product and Services for violating any of these prohibited uses in this Section 4.

 

Section 5:   Returns

If you would like to return your order within 30 days of your delivery date, your Equipment must be unused and in the same condition that you received it. It must also be in the original packaging. Once Master Roam receives your returned Equipment, you'll receive confirmation from the Master Roam customer support team and your refund will be processed through your original method of payment within seven (7) business days. To ask any questions about return instructions please kindly reach out to the Master Roam customer support team at sell-service@51tgt.com. You will be responsible for return shipping costs and must include trackable shipping service.

 

Section 6:   Fees & Charges

Equipment purchase fees are subject to your purchase agreement with Master Roam.

For traffic purchase, buy from the Master Roam APP store.

Master Roam requires a credit card or PayPal account for all applicable charges. The credit card or PayPal account details may be kept on file in the event that other Service Charges need to be placed with your opt-in consent. Such credit card and payment information are always encrypted during transfer over networks.

Description of DayPass Products:

1.Validity: valid for 30 days from the date of purchase. Please go to your destination for use within 30 days from the date of purchase. If you do not use the data package within the time limit, it will automatically become invalid. The valid date is calculated according to the capital of the country where the purchase is made.

 

2.Description of Activation: The daily package will be activated automatically when you first use it after arriving at your destination. The package will take effect automatically and start timing. From the effective time, the data package will be valid before 23:59 on the effective date. Timing is based on the capital time of the country where the package is activated, excluding daylight saving time.

 

3.Priority: Monthly Pass Packages have the highest priority, DayPass Packages have the second priority, and Data Packages have the third priority.If you are currently using the data package, the DayPass will be automatically switched on after ordering and restarting the equipment. The same type of packages follow the following principles: the total number of covered countries is the first factor to be considered in the ranking, the priority of those with less covered countries is high, the expiry date is the second factor to be ranked, and the priority of those with near expiry date is high. You can also manually specify the data package to use in the APP.

 

4.Speed Limit Description: The package does not limit traffic, and the actual speed of high-speed traffic is affected by the local operator's strategy and the signal strength of the user's location. After exceeding the high-speed flow limit, the speed will be limited up to 256kbps; if you want to return to high speed, you can order the data package and use it after it is enabled as specified in the APP.

 

5.Refund Description: Refund is not supported once this product is sold.


Product Description of Data Package:

1.Validity: The package is valid for 90 days from the date of purchase. Please go to the destination to start using within 90 days after ordering. Any unused data package or unused traffic will automatically become invalid. When the data traffic is exhausted in the package, the data packet will also become invalid. The validity period shall be calculated according to the capital time of the Sales channel’s country.

 

2.Enabling Instructions: when the equipment is powered on in the destination country, the data packet is the only valid package and the destination country is in the list of countries or regions supported by the data packet, the traffic packet will be automatically enabled; or specify to enable the traffic packet through APP.

3.Priority: Monthly Pass Packages have the highest priority, DayPass Packages have the second priority, and Data Packages have the third priority.The same package follows the following principles: the total number of covered countries is the first factor to be considered in the ranking, the priority of those with less covered countries is high, the expiry date is the second factor to be ranked, and the priority of those with shorter expiry date is high. You can also specify the current subscription in APP.

4.Speed Limit Description: There is no speed limit for the whole speed, and the actual speed is affected by the local operator's strategy and the signal strength of the user's location. When the flow of the data packet is used up, if there are available packages, the package with the highest priority will be automatically enabled; if there is no package, you need to purchase a new package before you can continue to use it.

5.Refund Description: Refund is not supported once this product is sold. Refund is not supported for unused invalid data packets or invalid data packets with residual traffic.

 

Monthly Package Product Description:

1.Effective description : This data package may be chosen to take effect immediately or since the next month after your purchase. If it is chosen to take effect since the next month, it can be used on the 1st day of the  next month.

2.Activating description: It is valid for a period of several months from the effective date ('several' equals the number of months you ordered the package for) and will automatically expire if you do not use the data package after the expiration date. The data package is timed in accordance with the time of the country where you purchased, regardless of daylight-saving time.


3.Priority: Monthly package enjoys the highest priority, daily package registers the second priority, and data package has the third priority. If you are currently using a data package or a daily package, the monthly package will be automatically switched on after you order the monthly package and restart the device; the same packages follow the following principles: The total number of coverage countries is the first factor to be considered in the ranking. The package with smaller number of coverage countries registers higher priority. While the expire date is the second factor to be considered in the ranking. The package with closer expire date enjoys higher priority. You can also specify the package to use in APP.


4.Speed limit description: high speed is not limited within data limitation  of monthly package, and the actual rate is affected by the local operator’s strategy and signal strength where users are. When monthly package is exhausted, if other packages are available, the package with the highest priority is automatically actived; in the absence of any package, please purchase a new package before continuing to use data. When the current month’s data of monthly package  is exhausted, it will be resumed on the 1st of the next month if the package is still valid.

 

5.Descriptions on unsubscribing and refund: Once sold, no refund is supported. Refund is not supported for unused data packages or expired data packages with residual data.


Continuous Multi DayPass Package Product Description:

1.Validity: It is valid for 90 days from the date of purchase. Please go to your destination for use within 90 days from the date of purchase. After the expiration date, the data package will be automatically invalidated even if the data package remains unused. Validity date is based on the time of the capital of the country where the package is purchased.

 

2.Activating description: The continuous multi daypass package is automatically enabled for your first using time when you arrive at your destination, and the package automatically takes effect and starts timing. It is valid for several days from the effective date (N equals the number of days you ordered the data package for), until 23:59 of the day 'N' (refers to several) since the effective date. Timing is based on the capital time of the country where the package is activated, regardless of daylight-saving time.

 

3.Priority: Monthly package enjoys the highest priority, daily package registers the second priority, and data package has the third priority. If you are currently using data package, continuous multi daypass package will be automatically switched to after you order it and restart the device. The packages of the same kind follow the following principles: The total number of coverage countries is the first factor to be considered in the ranking. The package with smaller number of coverage countries registers higher priority. While the expire date is the second factor to be considered in the ranking. The package with closer expire date enjoys higher priority. You can also manually specify the package to use in APP.


4.Speed limit description: data volume is not limited for the package, and the actual rate of high speed flow is affected by the local operator’s strategy and signal strength where users are. Limit the speed to a maximum of 256kbps when the daily high-speed limitation is exceeded; To restore to high speed, you can order data package and specify to use it in APP.


5.Descriptions on unsubscribing and refund: Once sold, no refund is supported.

(b) Duty / Tax Charges / VAT. Depending on the country of where your purchase transaction is taking place, you may be subject to Duty / Tax / VAT Charges in which case you will be responsible for these charges.


Section 7:   Ownership of Equipment

By purchasing the Equipment or Master Roam hotspot, you will obtain property rights as to the specific Equipment for your personal use and not for resale or distribution.

 

Section 8:   Warranty

One (1) Year Warranty. Master Roam will exchange or repair any units or parts that are defective within one-year of when you purchased your Equipment. Please contact sell-service@51tgt.com so Master Roam may assess any Product or Equipment issues to help resolve. It is your obligation to notify Master Roam immediately in the event that you experience any problems with your Equipment. In case the law in the locale in which the Master Roam hotspot was purchased by an authorized Master Roam dealer required a warranty longer than one year, the warranty shall equal the minimum required by law.


Section 9:   Disclaimer of Warranties

EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 8 ABOVE, MASTER ROAM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, ORAL OR WRITTEN, REGARDING THE EQUIPMENT OR THIS AGREEMENT.MASTER ROAM CANNOT WARRANT ITS PRODUCTS AND SERVICES WILL OPERATE UNINTERRUPTED OR ERROR-FREE, THAT IT WILL OPERATE PROPERLY ON ALL WIRELESS NETWORKS, THAT IT WILL MEET ALL OF YOUR NEEDS, OR THAT ACCESS WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR NEEDS. MASTER ROAM CANNOT BE RESPONSIBLE FOR THE LEGALITY, ADEQUACY, ACCURACY, QUALITY, OR OPERATION OF ANY THIRD-PARTY PRODUCTS OR SERVICES. MASTER ROAM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES, AND ANY THIRD PARTY PRODUCTS OR SERVICES ACCESSED THROUGH ITS PRODUCTS AND SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY FOR THE USE OF THE EQUIPMENT AND FOR ANY RELIANCE ON ANY THIRD PARTY PRODUCTS OR SERVICES.

 

While Master Roam will delete all personal information left on returned Equipment. YOU ASSUME THE SOLE RISK AND RESPONSIBILITY FOR ERASING PERSONAL INFORMATION PRIOR TO RETURNING EQUIPMENT RENTED PURSUANT TO THIS T&CS AS THE EQUIPMENT IS NOT INTENDED FOR ANY STORAGE OR USE, INCLUDING BUT NOT LIMITED TO STORING PERSONAL INFORMATION AND DATA.

 

Section 10:   Consequential Damages; Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, NEITHER MASTER ROAM NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES SHALL IN ANY EVENT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, PUNITIVE, EXEMPLARY, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF DATA OR PROFITS, LOSS OF GOODWILL OR BUSINESS REPUTATION, COST OF PROCUREMENT OR REPLACEMENT GOODS AND SERVICES, COVER, OR RELIANCE DAMAGES, OR ANY OTHER TANGIBLE LOSS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INFRINGEMENT OF INTELLECTUAL PROPERTY, OR OTHERWISE, AND WHETHER OR NOT MASTER ROAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. MASTER ROAM AGREES THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

Master Roam’s total aggregate liability to you from all causes of action and under all theories of liability will be limited to and will not exceed the total amount of all fees paid by you under these T&Cs. This limitation will apply notwithstanding the failure of the essential purpose of any remedy hereunder.

 

Section 11:   Indemnification

By agreeing to these T&Cs, you agree to indemnify, defend, and hold harmless Master Roam, its officers, directors, employees, independent contractors, affiliates, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expenses, including but not limited to reasonable attorneys’ fees, in any way connected with (a) a breach of these T&Cs; (b) any dispute between you and any third party product, service, or site, which you engaged through the Products and Services; and (c) which arise or result from any unauthorized or illegal use or distribution of the Product and Services.

Section 12:  other

Master Roam reserves the right to discontinue the Products and Services or terminate and/or amend these T&Cs from time to time at Master Roam’s sole discretion. Expiration or termination of this Agreement will not relieve you of any payment obligations hereunder.You may not assign or transfer any of your rights or obligations under this Agreement without Master Roam’s prior written consent.

 

Section 13:  USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send certain specific submissions (for example contest entries) or you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that Master Roam may edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you knowingly forwarded and consented to use by Master Roam. In addition, you agree that Master Roam may use your name and logo (whether or not you have made it available through the Products and Services) for the purpose of identifying you as an existing or past customer of Master Roam both on the Products and Services and in marketing, advertising, and promotional materials.

Master Roam is under no obligation (1) to maintain such comments in confidence; (2) to pay compensation for such comments; or (3) to respond to such comments. Master Roam may monitor and remove content that Master Roam determines (in its sole discretion) to be unauthorized, unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these T&Cs. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Products and Services. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Master Roam or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. Master Roam takes no responsibility and assumes no liability for any comments posted by you or any third party.

 

Section 14:   Force Majeure

In the event Master Roam fails to perform any obligation pursuant to this Agreement due to an 'act of God,' or an act of any government, terrorism, riot, labor strikes, industrial disputes, war, accident, or any deficiency in materials or transportation or any other cause of any nature beyond Master Roam’s control, such failure shall not be deemed to be a breach of this Agreement, provided that Master Roam notifies you of the existence and nature of the reason for the nonperformance and delay, and Master Roam resumes performance immediately upon the conclusion of the relevant force majeure.

 

Section 15:  Governing Law; Dispute Resolution

Let's Try To Sort Things Out First.

Please contact sell-service@51tgt.com to try to resolve any dispute. If a dispute is not resolved within 60 days of submission, you or Master Roam may proceed to formal dispute resolution.

Governing Law; Judicial forum for disputes.




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