After-sale service


Shanghai TUGE Technologies Co., Ltd. (hereinafter referred to as 'Tu Ge', 'we' and 'our') understands the importance of privacy to you and will respect your privacy. Please read and understand this 'Privacy Policy' (hereinafter referred to as 'this policy') before submitting personal data to Tuge. This policy applies to the Tuge websites and products and services that display this privacy policy or link to this privacy policy.

This policy explains how Tuge processes your personal data, but this policy may not cover all possible data processing scenarios. Information about the collection of specific data for products or services may be published by Tuge in the supplementary policy or in the notice provided when collecting data.

Committed to

The processing of your personal data constitutes an important part of the products and services we provide to you. When you provide us with your personal data, we thank you for trusting us and regard protecting your privacy as an important part of the services we provide.


Freedom of choice

Your personal data belongs to you. We try our best not to make any assumptions about your privacy preferences, and are committed to designing our services so that you can choose whether to share your personal data with us.

Abide by the law

Tuge's policy is to comply with applicable laws, regulations and rules for privacy and data protection in every country where we operate. If necessary, we will adjust our processing of your personal data as described in this policy to ensure compliance with the law.

The purpose of our policy is to help you understand the following:

1. How Doge collects and uses your personal data

2. How Tuge uses cookies and similar technologies

3. How Doge shares, transfers, and publicly discloses personal data

4. How to access or modify your personal data

5. How Doge protects your personal data

6. How do pigeons handle personal data of minors

7. Third-party providers and their services

8. How your personal data is transferred globally

9. How to update this policy

10. How to contact Tu Ge


1. How Doge collects and uses your personal data

1.1 Information collection

When you are using our products, websites or services, or interacting with us, you may provide us with information about you or your products. For example, using technology such as cookies, or receiving usage data from software running on your device. We may also obtain this data from our authorized dealers, repairers, or other third parties. Such data ('customer-provided personal data') may include:

1) Your contact information (name, address, phone number, email, etc.);

2) Demographic information (age, marital status, family structure, etc.);

3) Product information (product identification code (VIN), model, date of purchase, maintenance history, etc.);

4) Location data generated by your activities (navigation assistance, search query, location sharing, etc.);

5) Data about your purchase and use of our products and services (customer preferences and settings, purchase history, etc.).

When you use Tuge products or services, you may need to provide your personal data. In some cases, you can choose not to provide personal data to Tuge, but if you choose not to provide it, Tuge may not be able to provide you with related products or services, nor can you respond to or solve the problems you encounter.

1.2 The personal data collected by Tuge about you and products may be used for the following purposes:

1) Provide you with products and / or services.

2) Help us design new products and / or services and improve the existing service experience;

3) When we provide services, they are used for identity verification, customer service, security precautions, fraud monitoring, archiving and backup purposes to ensure the safety of the products and services we provide to you;

4) Send you information about products and services that you may be interested in; if you do not want to receive such information, you can unsubscribe at any time.

5) Invite you to participate in our promotional activities and market research;

6) Carry out internal audits, data analysis and research to better improve our products, services and communication with users.

7) Send you important notifications, such as notifications of operating system or application updates and installations.

8) Troubleshoot errors if you choose to send us error details.

9) Synchronize, share and store the data you upload or download and the data needed to perform the upload and download.

10) Protect the safety of our products, services and customers or users, and implement and improve our loss prevention and anti-fraud programs.

11) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.

1.3 When we want to use the information for other purposes not specified in this Privacy Policy, we will seek your consent in advance.


2. How Tuge uses cookies and similar technologies

2.1 Cookies

To ensure the proper functioning of the website, we sometimes store small data files called cookies on our computers or mobile devices. A cookie is a plain text file stored on a computer or mobile device by a web server. The contents of the cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, the website can store data such as user preferences or products in the shopping basket.

The purpose of enabling Dove Cookies is the same as the purpose of enabling cookies on most websites or Internet service providers, which is to improve the user experience. With the help of cookies, the website can remember the user's single visit (using session cookies) or multiple visits (using permanent cookies). With the help of cookies, websites can save settings such as the language, font size, and other browsing preferences of computers or mobile devices. This means that users do not need to reconfigure user preferences every time they visit. If a website does not use cookies, the website will treat it as a new visitor every time the user opens the page. For example, if you log in to a website and go to another page, the website will not recognize you, and you will be logged out again.

Tuge will not use cookies for any purpose other than the purposes described in this policy. You can manage or delete cookies according to your preferences. For details, see You can clear all cookies saved on your computer. Most web browsers have a function to block cookies. However, if you do this, you will need to change user settings yourself each time you visit our website.


2.2 Web beacons and pixel tags

In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our websites. For example, the email that Tu Ge sent you may contain a click URL that links to the content of the Tu Ge website. If you click on this link, Tu Ge will track this click to help us understand your product and service preferences and improve customer service. Web beacons are usually a transparent image embedded in a website or email. With the help of the pixel tag in the email, we can know whether the email is opened.

Your use of our website means that you agree to the use of cookies, web beacons and pixel tags as described above.


3. How Doge shares, transfers, and publicly discloses your personal data

3.1 Sharing

We will not provide your personal information to third parties without your consent or authorization, except for the following:

1) Sharing with prior consent: After obtaining your explicit consent, we will share your personal information with other parties.

2) Affiliated companies shared with us: Within the scope of use stated in this 'Privacy Policy', your personal information may be shared with our affiliated companies, but we will only share necessary information. If our affiliated companies want to change the purpose of processing personal information, they will seek your authorization and consent again.

3) Sharing with authorized partners: We may share some of your personal information with partners, including third-party authorized dealers and other third parties, to complete the service you choose. However, we will only process your personal information for specific, clear and legal purposes, and will only share the information necessary to provide the service.

4) Sharing under statutory circumstances: We may share your personal information in accordance with the provisions of laws and regulations, the need to resolve litigation disputes, or as required by the administrative and judicial authorities according to law.

3.2 Assignment

We will not transfer your personal information to any company, organization or individual, except for the following:

1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

2) With the continuous development of our business, we may conduct mergers, acquisitions, asset transfers and other transactions. If personal information transfer is involved, we will require new companies and organizations that hold your personal information to continue to be affected by this ', Otherwise we will ask the company and organization to ask you for authorization again.

3.3 Public disclosure

We will only publicly disclose your personal information in the following situations:

1) After obtaining your explicit consent;

2) Disclosure based on law: In the case of laws, legal procedures, litigation or mandatory requirements of government authorities, we may publicly disclose your personal information.


4. How to access or modify your personal data

You should ensure that all personal data submitted is accurate. Tuge will do its best to maintain the accuracy and completeness of personal data and update these data in a timely manner.

When required by applicable law, you may:

1) The right to access the specific personal data we hold about you;

2) Ask us to update or correct your inaccurate personal data;

3) Reject or restrict our use of your personal data;

4) Ask us to delete your personal data.

If you want to exercise the relevant rights, please send us an email at To ensure safety, you may need to provide a written request. If we have reasonable grounds to believe that these requests are deceptive, unenforceable, or compromise the privacy of others, we will refuse to process the request.

When required by applicable law, when Tu Ge processes your personal data based on your consent, you also have the right to revoke your consent at any time. However, withdrawing consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data on the basis of other appropriate legitimacy.

If you believe that our processing of your personal information does not comply with applicable data protection laws, you can contact the statutory data protection agency.


5. How Doge protects your personal data

5.1 We take the security of your personal data very seriously. We have used security safeguards that meet industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information, but please note that any security measures cannot be impeccable.

5.2 We will save your personal data for you during your use of the Tuge platform and during the reasonably necessary period. If you cancel your TUGE ID (Tu Ge account) or delete your personal data, we will stop providing products and services based on that account and delete your corresponding personal data without special legal requirements.

5.3 Security incident handling:

5.3.1 In response to possible security risks such as personal information leakage, damage, and loss, we have promulgated a number of systems within the company, including internal processing procedures and remedial measures;

5.4.2 Once a security incident occurs, we will promptly inform you of the basic situation and risks of the incident, the measures we have taken or will take, your suggestions on how to reduce the risks yourself, etc .;

5.4.3 We will promptly notify affected users of the security incident by means of push notifications, letters or telephone calls. We will also report to regulatory agencies in accordance with the requirements of laws and regulations in accordance with the circumstances of security incidents.


6. How do pigeons handle personal data of minors

6.1 Our products, websites and services are mainly for adults (products or authorized users of products). Without the consent of parents or guardians, minors under 18 years of age are not allowed to create their own user accounts. Any child under 14 years of age may not register and use the Tuge platform services without the express consent of the guardian.

6.2 For the collection of personal data of children with parental consent, we will only use or disclose this data if it is permitted by law, the parent or guardian explicitly agrees or protects minors as necessary. If Tu Ge finds that it has collected the personal data of minors without prior verifiable parental consent, it will try to delete the relevant data as soon as possible.


7. Third-party providers and their services

7.1 To better serve you, you may receive content or web links from third parties from us and our partners. Please note that we have no control over such third parties. You can choose whether to access links, content, products and services provided by third parties.

7.2 We cannot control the personal information protection and privacy policies of third parties. Such third parties are not subject to this 'Privacy Policy'. Before you submit personal information to a third party, please make sure that you read and endorse the privacy policy of the third party.


8. How your personal data is transferred globally

Tu Ge is a global company, which means that your personal data collected by Tu Ge may be in the country where you use the product or service, Tu Ge or its affiliates, subsidiaries or service providers, business partners Processed in other countries / regions with institutions or received interviews from these countries / regions. The data protection laws in these countries may be different. In such cases, Tuge will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws.


9. How to update this policy

Tuge reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make major changes to our privacy policy, we may also send you notifications of changes through different channels, such as posting a notice on our website or issuing a separate notice to you.


10. How to contact us

If you have any questions, comments or suggestions on this 'Privacy Policy' or related matters, you can contact us through the following ways:

1) Send an email to:

2) Pay attention to the WeChat public account 'Tou Ge' and contact online customer service; or call our customer service hotline: 400-826-9977

3) Address